Our Warranty Promise
Every Spika safe comes with comprehensive warranty coverage, giving you peace of mind and protection for years to come.
Comprehensive Coverage
Manufacturing defects, electronic components, mechanical parts, and fire-resistant materials
Easy Claims
Claims processed through your authorised dealer or online for quick resolution
Extended Protection
2 year moving parts warranty and 5 year structure warranty
Expert Support
Our dedicated support team is here to help with any warranty questions or concerns
What's Covered
- Manufacturing defects in materials and workmanship
- Electronic lock components and mechanisms
- Mechanical locking systems and hardware
- Fire-resistant materials and door seals
- Structural integrity issues
- Paint and finish defects
Not Covered
- Damage from misuse or neglect
- Natural disasters (floods, earthquakes, etc.)
- Unauthorised modifications or repairs
- Normal wear and tear from regular use
- Damage from attempted break-ins
- Battery replacement (consumable items)
How to Submit a Warranty Claim
Follow these simple steps to process your warranty claim quickly and efficiently.
Contact Your Dealer
Contact the dealer where you purchased your safe
Provide Warranty Details
Provide your warranty registration details and proof of purchase
Show Us The Issue
Describe the issue and provide photos if possible
Let Your Dealer Handle It
Your dealer will coordinate with Spika for assessment and resolution
Receive Resolution
Repairs or replacements will be handled through your dealer
Required Documentation for Claims
Original Documents
- Proof of purchase (receipt or invoice)
- Warranty registration certificate
- Safe model and serial number
For Your Claim
- Detailed description of the issue and when it occurred
- Clear photos or videos of the defect or damage
- Date when issue first occured
